Frequently Asked Questions about First-Time Visits | J-CLINIC Physical Therapy
Here are answers to some frequently asked questions from first-time visitors to our physical therapy department. (See also our FAQ about our acupuncture, moxibustion and Chinese medicine department.)
You’ll find further information through the related links.
FAQ
Treatments at J-CLINIC
Q. What treatments does J-CLINIC offer?
Q. What can I get treated for at the J-CLINIC physical therapy department?
Making a appointment and opening hours
Q. What are your opening hours?
Q. How long does a treatment session take?
Q. Is there anything I should bring with me to my first visit?
Pricing and payment
Q. How much will the initial (first-time) session cost?
Q. Do you offer packages or discount coupons?
Q. Do you offer any discounts?
Health insurance
Q. I have lower back pain. Will my health insurance cover treatment at J-CLINIC?
Q. Is acupuncture treatment covered by insurance?
Physical therapy treatment
Q. If I have a sprain, what kind of exam and treatment will I get at J-CLINIC?
Q. I have a sprain. How often will I have to come to J-CLINIC for treatment until it heals?
Acupuncture treatment
Q. I want to treat my frozen shoulder with acupuncture.
Fatial treatment
Q. I want to treat my frozen shoulder with acupuncture.
Treatment during pregnancy and postpartum
Q. I am 8 months pregnant and my lower back aches. Can I get treatment?
Q. I gave birth 1 month ago. Can I receive postpartum pelvic correction?
If you feel unwell after treatment
Q. I had acupuncture 3 hours ago, and now I feel tired. What should I do?
Parking
Others
Q. Do I have to tip my therapist?
Q. Can I bring my child with me?
Treatments at J-CLINIC
Q. What treatments does J-CLINIC offer?
We offer the following treatments.
1. Treatments grounded in physiotherapy and traditional Thai medicine:
- manual therapy (“massage”)
- manipulation (treatment to improve the range of motion of joints)
- electrotherapy
Each treatment is tailored to the patient, to help you recover from your injury, alleviate your symptoms, improve your motor function, and prevent recurrence.
2. Traditional Chinese medicine treatments
• acupuncture and moxibustion
• cupping
• gua sha
• Chinese herbal medicine
Our treatments are grounded in the theories of traditional Chinese medicine and aim to help you recover from illnesses and injuries, improve physical function, prevent recurrence, maintain health, and enhance well-being.
Q. What can I get treated for at the J-CLINIC physical therapy department?
You can get treatment for soft-tissue-related pain such as lower back pain, frozen shoulder, knee pain, headache, sciatica, sprains, post-surgical rehabilitation, and injuries from sports and accidents.
Making a appointment and opening hours
Q. Do I need an appointment?
Yes, our clinic is by appointment only. Please call us.
- Phrom Phong branch: 097-257-3577
- Thonglor branch: 084-424-1299
- Ekkamai branch: 097-245-7863
Related links
- We are also on LINE! Add J-CLINIC Official on LINE (each branch has its own QR code)
- J-CLINIC Facebook
- Contact form
Q. What are your opening hours?
We are open every day from 9:00 to 18:30. We are closed for the year-end/New Year holidays and occasionally for staff training and other reasons. Please check our Facebook page for updates.
Q. How long does a treatment session take?
Treatment sessions usually take between 45 minutes to 1 hour. It includes time for you to fill out a medical questionnaire, have a consultation with the medical doctor, change your clothes, and get treatment.
However, the session time can vary: your first session may take more than one hour, while some sessions may take less than 45 minutes depending on your symptoms (for example, when it’s better to avoid overstressing the injured area with excessive movement or pressure).
Related links
Q. Do you offer home visits?
No, we do not make home visits.
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Q. Is there anything I should bring with me to my first visit?
If it’s your first visit, you will need to register as a new patient, so please bring your passport.
Treatment fees and Payments
Q. How much will the initial (first-time) session cost?
In most cases, the initial session will cost 2,100B. This includes the 500B initial visit fee and the 1,600B fee for physical therapy treatment (manual therapy and ultrasound therapy).
Separate fees apply for:
- additional treatments such as partial acupuncture treatment
- treatments for multiple symptoms or injuries
- issuing of medical certificates (e.g., for insurance claims)
Please contact us if you need more details.
Related links
- Treatment fees
- J-CLINIC Official on LINE (each branch has its own QR code)
Q. Do you offer packages or discount coupons?
No, we do not offer packages or coupons. We discontinued the sales of coupons in April 2024.
Q. Do you offer any discounts?
We do not offer discounts on treatment fees. (Former discounts were discontinued on July 1, 2024.)
- Former discounts were discontinued on July 1, 2024.
- Former referral discounts were discontinued on June 1, 2023.
Q. Can I pay by credit card?
Yes, you can pay by credit card. However, we do not accept American Express and Diners Club. You can also pay by cash and QR code (bank transfer).
Related links
Health insurance
Q. I have lower back pain. Will my health insurance cover treatment at J-CLINIC?
We cannot determine whether your insurance will cover your treatments at J-CLINIC. It’s up to you to check with your insurance company before you come to J-CLINIC. You can inform them of your symptoms and that you wish to be treated at J-CLINIC’s physical therapy department.
Note that direct billing is not available. Please settle your bill with us first and then file a claim with your insurance company for reimbursement.
Related links
Q. Is acupuncture treatment covered by insurance?
We cannot determine whether your insurance company will cover acupuncture treatment. In our experience, many insurance companies do not cover acupuncture. Please ask your insurance company.
Related links
Physical therapy treatments
Q. When I bend my knee, the area around my knee cap hurts. A doctor told me that ultrasound treatment would help. Can I have just ultrasound treatment?
To treat pain around the knee cap, we combine ultrasound treatment with manual therapy.
This is because pain around the knee cap is often due to a misalignment between the ankle and hip joint. While ultrasound therapy can relieve pain and improve your knee’s range of motion, manual therapy will help bring your ankle and hip joint back into correct alignment and thus tackle the root cause of the pain.
Q. If I have a sprain, what kind of exam and treatment will I get at J-CLINIC?
We recommend you come to our physical therapy department, where you will be examined and treated as follows:
1. Musculoskeletal ultrasound exam and palpation
You will be examined with ultrasound and by touch (palpation) to identify your injured ligaments or tendons.
2. Electric therapy (combined high-voltage therapy and ultrasound therapy)
With our state-of-the-art combination therapy machine, you will be treated using (1) high-voltage electricity to relax tension in your surface muscle layers and (2) ultrasound to unravel the deep muscles that cannot be reached by hand.
3. Manual therapy
The muscles, joints, and tendons surrounding your sprain may be sore from shielding the sprained area. The tension in the area will be loosened with manual therapy (massage), which will also speed up your recovery.
4. Taping, supporter
Your sprained area will be immobilized with taping or a supporter.
5. Post-treatment advice
You will learn exercises to do at home and self-care tips to prevent repeat injuries.
Related links
- Sprained playing soccer! Ligament damage
- What if my child sprains their ankle at a trampoline park?
- Ultrasound exam for muscles, ligaments, tendons, and joints (musculoskeletal ultrasound exam)
Q. I have a sprain. How often will I have to come to J-CLINIC for treatment until it heals?
We cannot suggest how often you should come to J-CLINIC for treatment until we examine your injury, movement and range of motion, and the depth of your pain.
The speed of recovery also depends on your habits, how you use your body, and lifestyle.
Q. I hit my left shoulder hard while playing rugby. It may be dislocated. Can I be treated at J-CLINIC?
Before you come to J-CLINIC
- Medical examinations
If you suspect that your shoulder is dislocated, please first go to a hospital for an X-ray. If soft tissues (such as skin, fat tissue, fascia, muscles, tendons, ligaments, nerves, blood vessels) are injured, the hospital will also do CT and MRI exams.
J-CLINIC does not have the facilities or equipment for these exams.
- Medical treatment
If your shoulder is indeed dislocated, the hospital will perform reduction or surgery to return the dislocated joint to its correct position. J-CLINIC does not perform surgery or reductions for dislocations.
What J-CLINIC can do for you
J-CLINIC can help you get rid of residual pain, heaviness, and discomfort after surgery or reduction and help you improve your shoulder joint movement. Our manual therapy and ultrasound therapy will help improve flexibility and elasticity of the muscles around your shoulder joint. Elasticity refers to the ability of muscles to stretch and contract easily, which makes your movements smoother.
We can also show you exercises and self-care tips you can use at home so you don’t dislocate your shoulder again.
Q. I hurt my right hand when I threw a punch in kickboxing. I suspect it might be fractured because it’s swollen, red, and hurts severely, and I can’t move it. Can I get treated at J-CLINIC?
Before you come to J-CLINIC
- Medical examinations
If you suspect you have a fracture, please first go to a hospital for an X-ray. If soft tissues are injured, the hospital will also do CT and MRI exams.
J-CLINIC does not have the facilities or equipment for such exams.
- Medical treatment
Depending on the condition of the fracture, the hospital will likely return the bone to its original position (reduction) and immobilize your hand. If reduction is difficult, they may perform surgery. J-CLINIC does not perform surgery or reduction for fractures.
What J-CLINIC can do for you
J-CLINIC can help you get rid of residual pain, heaviness, and discomfort after surgery or reduction and help you improve the movement of your finger joints . Our manual therapy and ultrasound therapy will promote flexibility and elasticity of the muscles around your finger joints.
If you fractured your metacarpal (hand) bones, you can speed up recover with our combination therapy. The therapy combines microcurrent therapy (promotes repair of damaged tissue) with ultrasound therapy (promotes cell activation).
Acupuncture
Q. I want to treat my frozen shoulder with acupuncture.
For frozen shoulder, we often propose combining acupuncture with physical therapy treatment (manual therapy and ultrasound treatment).
Acupuncture stimulates the affected area and improves blood flow, which gives you better range of motion and pain relief. However, the pain may be due to misalignment/distortions in your body, which is better addressed by physical therapy. Therefore, we recommend combining acupuncture with physical therapy treatment.
We’ll first ask in detail about your pain and examine your movement, range of motion, and the depth of your pain. Based on that, we’ll propose a treatment plan aimed at the root cause of your pain.
Related links
Treatment during pregnancy and postpartum
Q. I am 8 months pregnant and my lower back aches. Can I get treatment?
Yes, you can get treatment. We use manual therapy to ease tension in your muscles and balance the left and right sides of the body in order to reduce the burden on the affected area and relieve pain.
We do not use electrotherapy to treat the abdomen or lower back during pregnancy. However, electrotherapy can be used for neck and shoulder pain and leg injuries.
If you have any concerns, please check with your obstetrician whether you can receive physiotherapy treatment, before making an appointment at J-CLINIC.
Patients with the following illnesses or symptoms are not eligible for physiotherapy treatment at J-CLINIC. (For restrictions on acupuncture treatment, please see our acupuncture, moxibustion, and Chinese medicine FAQ.)
| Treatment methods | People with the following cannot be treated |
| Manual therapy (massage) | Acute febrile illness[1], acute infectious disease, cancer[2] and other malignant tumors, peritonitis, appendicitis, bleeding disorders, trauma[3] (injuries, fractures, dislocations), nephritis, vascular disease (aneurysms, severe arteriosclerosis), blood disorders (hemophilia, coagulation disorders), infected wounds, acute sepsis |
| Electrical therapy (ultrasound, EMS, interference waves) | Cancer[2] and other malignant tumors, presence of implanted electronic devices such as pacemakers, history of epilepsy, pregnancy[4], heart problems, areas with sensory loss, infected wounds, acute sepsis, trauma[3] (injuries, fractures, dislocations) |
[1] If you have a temperature of 38.5 degrees Celsius or higher, you cannot receive treatment. Even if the fever is below 38.5 degrees, if your fever is caused by a bacterial or viral infection, you cannot be treated at J-CLINIC. In some cases (for example, your fever is due to stress or overwork), treatment may be possible; please consult your doctor or therapist.
[2] Treatment enhances blood and lymph flow and may increase the risk of the cancer metastasizing.
[3] You cannot get treatment on the injury site and surrounding areas, but can be treated on other parts of your body.
[4] Once you are in your second trimester you can receive treatment, except on the abdomen and lower back.
Q. I gave birth 1 month ago. Can I receive postpartum pelvic correction?
Generally speaking, you can get the pelvic correction course from 1.5 months after vaginal birth or 2 or 3 months after a Cesarean section, depending on your condition.
Some patients do come for physical therapy less than 1.5 months postpartum for symptoms such as severe postpartum back pain or fatigue in the neck and shoulder areas from taking care of the baby. Please contact J-CLINIC if you wish to receive treatment.
J-CLINIC’s pelvic correction using blocks
The pelvis is gently and painlessly corrected using a block and the patient’s body weight.
If you feel unwell after treatment
Q. I just had a treatment, but I feel tired. What should I do?
Drink plenty of water and get rest, and you will recover naturally.
Some patients may experience fatigue, drowsiness, or fever after manual therapy or electrotherapy. This is because the treatment activates sluggish cells, improves lymph and blood circulation, and causes rapid changes in the body as waste and fatigue toxins are discharged all at once.
People more likely to experience these symptoms include those who are sensitive to stimulation, have low physical strength, or have been chronically ill and are receiving treatment for the first time or after a long break. You will recover naturally, but please make sure to drink enough water and rest.
Q. I had a massage yesterday, and now I feel sore in the muscles where I was massaged. What should I do?
We may use massage to stimulate deep muscles to ease your symptoms, and this can cause muscle soreness in some patients. However, there’s no need to worry as the soreness will disappear on its own in a few days.
If during the treatment you feel that the massage is too strong, please let the practitioner know so that they can adjust the intensity.
Q. I had a massage yesterday, and today, I have some bruises on spots where I was massaged. What should I do?
A. The bruises will disappear naturally, within 1-2 weeks. If you want it to heal quickly, apply a cold compress to the bruise the day it appears and the day after.
Bruising can occur if your capillaries (the very thin and delicate blood vessels found throughout your body) are weak and are damaged by the massage.
Parking
Q. Do you have parking?
Yes, all of our clinics have parking. Please get your parking ticket stamped at our reception desk. Parking fee rules differ by location and for motorcycles and cars. If you park for longer than the specified free time, you are responsible for the excess parking fees. Please refer to the table below for details.
Parking fees for each clinic
Phrom Phong ClinicClinic (4th floor, RSU Tower, corner of Sukhumvit Soi 31)
Cars
- 40B per hour (free of charge for the first 20 minutes)
- 2 hours free for one treatment at J-CLINIC (one stamp on the parking ticket)
- 4 hours free for two treatments (e.g., one treatment at the physical therapy department and another at the acupuncture and Chinese medicine department; two stamps on the parking ticket)
Motorcycles
- Free for the first 20 minutes, 20B for the rest of the day
- Patients are responsible for the parking fee beyond the first 20 minutes
Thonglor Clinic (B1F, Home Place Office Building, Thonglor Soi 13):
Cars
- 50B per hour
- 4 hours free for treatment at J-CLINIC (one stamp on the parking ticket)
- Patients are responsible for parking fees after the first 4 hours (30B per hour)
Motorcycles
- Free parking if you inform the security guard that you are visiting J-CLINIC
- Parking is not allowed if you do not use the services in Home Place Building
Ekamai Clinic (3rd floor, Bangkok Mediplex, Sukhumvit Soi 42)
Cars
- 40B per hour (free of charge for the first 15 minutes)
- 3 hours free for one treatment at J-CLINIC (one stamp on the parking ticket)
- Patients are responsible for parking fees after the first 3 hours.
Motorcycle
- Free all-day parking with stamped parking ticket (one stamp on the ticket).
- Parking is not allowed if you do not use the services in Bangkok Mediplex.
Others
Q. Do I have to tip my therapist?
We are a clinic and do not accept tips. We appreciate the gesture but any tips will be declined.
نحن عيادة ولا نقبل الإكراميات.نحن نقدر هذه البادرة ولكن سيتم رفض أي إكراميات.
Q. Can I bring my child with me?
Yes, you are welcome to bring your child. All three J-CLINIC branches are equipped with private rooms for children and babies. Please let us know when you make your appointment. (We see patients by appointment only.)
The private room for children and babies
- Update: 25/3/2025