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Frequently Asked Questions about First-Time Visits | J-CLINIC Physical Therapy

Here are answers to some frequently asked questions from first-time visitors to our physical therapy department. (See also our FAQ about our acupuncture, moxibustion and Chinese medicine department.)


You’ll find further information through the related links. (If you are on your smartphone, please tap the smartphone icon.📱)


Q. What can I get treated for at the J-CLINIC physical therapy department?

You can get treatment for soft-tissue-related pain such as lower back pain, frozen shoulder, knee pain, headache, sciatica, sprains, post-surgical rehabilitation, and injuries from sports and accidents.



Q.Do I need an appointment?

Yes, our clinic is by appointment only. Please call us.


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Q. What are your opening hours?

We are open every day from 9:00 to 18:30. We are closed for the year-end/New Year holidays and occasionally for staff training and other reasons. Please check our Facebook page for updates.


Q. How long does a treatment session take?

Treatment sessions usually take between 45 minutes to 1 hour. It includes time for you to fill out a medical questionnaire, have a consultation with the medical doctor, change your clothes, and get treatment.


However, the session time can vary: your first session may take more than one hour, while some sessions may take less than 45 minutes depending on your symptoms (for example, when it’s better to avoid overstressing the injured area with excessive movement or pressure).


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Q. How much will the initial (first-time) session cost?

In most cases, the initial session will cost 2,100B. This includes the 500B initial visit fee and the 1,600B fee for physical therapy treatment (manual therapy and ultrasound therapy).


Separate fees apply for:

Please contact us if you need more details.


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Q. Do you offer packages or discount coupons?

We offer sets of 5 coupons which lets you get treatments at a discounted price. Please see our treatment fees page for the price and terms of use.

You can buy these coupons until March 31, 2024. After that, coupons will no longer be sold.


Q.Is there an initial consultation fee for cupping alone?

Yes, you will be charged an initial visit fee the first time you are seen at the acupuncture and Chinese medicine department, regardless of the type of treatment. That includes if you come for cupping only or for facial acupuncture, for example.


Q. I have lower back pain. Will my health insurance cover treatment at J-CLINIC?

We cannot determine whether your insurance will cover your treatments at J-CLINIC. It’s up to you to check with your insurance company before you come to J-CLINIC. You can inform them of your symptoms and that you wish to be treated at J-CLINIC’s physical therapy department.


Note that direct billing is not available. Please settle your bill with us first and then file a claim with your insurance company for reimbursement.
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Q. Is acupuncture treatment covered by insurance?

We cannot determine whether your insurance company will cover acupuncture treatment. In our experience, many insurance companies do not cover acupuncture. Please ask your insurance company.


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Q. When I bend my knee, the area around my knee cap hurts. A doctor told me that ultrasound treatment would help. Can I have just ultrasound treatment?

To treat pain around the knee cap, we combine ultrasound treatment with manual therapy.

This is because pain around the knee cap is often due to a misalignment between the ankle and hip joint. While ultrasound therapy can relieve pain and improve your knee’s range of motion, manual therapy will help bring your ankle and hip joint back into correct alignment and thus tackle the root cause of the pain.


Q. I want to treat my frozen shoulder with acupuncture.

For frozen shoulder, we often propose combining acupuncture with physical therapy treatment (manual therapy and ultrasound treatment).


Acupuncture stimulates the affected area and improves blood flow, which gives you better range of motion and pain relief. However, the pain may be due to misalignment/distortions in your body, which is better addressed by physical therapy. Therefore, we recommend combining acupuncture with physical therapy treatment.


We’ll first ask in detail about your pain and examine your movement, range of motion, and the depth of your pain. Based on that, we’ll propose a treatment plan aimed at the root cause of your pain.

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Q. I have a sprain. How often will I have to come to J-CLINIC for treatment until it heals?

We cannot suggest how often you should come to J-CLINIC for treatment until we examine your injury, movement and range of motion, and the depth of your pain.


The speed of recovery also depends on your habits, how you use your body, and lifestyle.


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Q. Do I have to tip my therapist?

We are a clinic and do not accept tips. We appreciate the gesture but any tips will be declined.


Q. Do you have parking?

Yes, we have parking. Please get your parking ticketed stamped at our reception desk. 


Parking hours for each J-CLINIC branch are as follows:





Q. Can I bring my child with me?

Yes, you are welcome to bring your child. All three J-CLINIC branches are equipped with private rooms for children and babies. Please let us know when you make your appointment. (We see patients by appointment only.)