Frequently Asked Questions (FAQ)

Is my insurance applicable?

J-CLINIC cannot determine whether your insurance is applicable.
The determination of insurance coverage is made by the insurance company, so please check with your insurance company. Please provide the following information to your insurance company:

・That you will receive treatment at J-CLINIC, and the name of the clinic you will visit (Promphong / Thonglor / Ekkamai)
・Your symptoms or injury condition
・Desired treatment (physical therapy / acupuncture / Chinese herbal medicine)

Do I need a doctor’s examination?

Yes. For first-time visits and visits for new symptoms, you need to be examined by a doctor.
Please check the doctor’s schedule below and make an appointment.
Please note that if a patient receives treatment only from a therapist (such as a physical therapist) without a doctor’s examination, we cannot issue a medical certificate.

For insurance treatment, is cashless service applicable?

It depends on your insurance.
Some insurance companies offer cashless service, but in some cases, patients may need to pay first and then claim for reimbursement later. Please contact us for details.

What should I bring?

If you have insurance with cashless service, please bring your insurance policy.
If you plan to claim insurance reimbursement later, you do not need to present your insurance policy. However, if you use social insurance or national health insurance and have a designated application form (overseas medical expense claim form), please hand it to the reception staff. Also, if you are visiting our clinic for the first time, please bring your passport for new patient registration.

Can I get the necessary documents for insurance claims from J-CLINIC?

We can provide you with three documents.
1. Medical certificate
2. Initial medical report
3. Invoice
Please check directly with your insurance company to see if there are any other necessary documents (e.g., insurance claim form) besides the above three.

Is the issuance of a medical certificate free?

It is not free.
・Examination fee: 700B / time (doctor’s examination, issuance of medical certificate and instructions)
See detailed prices for physical therapy and acupuncture

Insurance Companies We Work With

As the determination of whether insurance is applicable for a patient’s condition is made by the insurance company, please confirm with your insurance company by phone before visiting.
When confirming, please inform your insurance company of your symptoms, the name of the treatment you want (physical therapy / acupuncture / Chinese herbal medicine prescription), and that you want to visit J-CLINIC (Promphong / Thonglor / Ekkamai).

＜If you are enrolled in a healthcare program＞

Please present your healthcare card at reception. No confirmation with the insurance company is necessary.

＜If you are using social insurance or national health insurance＞

We do not offer cashless service. Please contact your insurance association or municipality regarding refund procedures.

※ If you are enrolled with an insurance company other than those listed above, please contact us.

Doctor’s Examination Schedule

Patients who wish to use insurance and meet the following criteria should be examined by a doctor.

● First-time patients who wish to use insurance
● Patients with new symptoms who wish to use insurance, even if they have visited before

※ Please note that the above schedule may change suddenly due to the doctor’s circumstances.