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Frequently Asked Questions about First-Time Visits | J-CLINIC Acupuncture, Moxibustion and Chinese Medicine

Here are answers to some frequently asked questions from first-time visitors to our acupuncture, moxibustion and Chinese medicine department. (See also our FAQ about our physical therapy department.)

You’ll find further information through the related links. (If you are on your smartphone, please tap the smartphone icon.📱)

Q. What can be treated with acupuncture, moxibustion and Chinese medicine at J-CLINIC?

We can treat the following conditions:

insomnia, headache, PMS, irregular periods, menopausal symptoms, bloating, sensitivity to cold, constipation, anorexia, gastrointestinal problems, reflux gastritis, irritable bowel syndrome, infertility, postpartum disorder, allergic rhinitis, tinnitus, Bell’s palsy, panic disorder, autonomic imbalance, and wrinkles, sagging and dullness.


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Q. Do I need an appointment?

Yes, our clinic is by appointment only. Please call us.


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Q. What are your opening hours?

We are open every day from 9:00 to 18:30. We are closed for the year-end/New Year holidays and occasionally for staff training and other reasons. Please check our Facebook page for updates.


Q. How long does a treatment session take?

Treatment sessions usually take between 45 minutes to 1 hour. It includes time for you to fill out a medical questionnaire, have a consultation with the medical doctor, change your clothes, and get treatment.


However, the session time can vary: your first session may take more than one hour, while some sessions may take less than 45 minutes depending on your symptoms (for example, when it’s better to avoid overstressing the injured area with excessive movement or pressure).


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Q.How much does an initial visit cost?

In most cases, the first visit will cost 2,100B. This includes the 500B initial visit fee and 1,600B acupuncture treatment.

Separate fees apply for:

Fees also vary depending on the course. Please contact us if you need more details.


Q. Do you offer packages or discount coupons?

We offer sets of 5 coupons which lets you get treatments at a discounted price. Please see our treatment fees page for the price and terms of use.

You can buy these coupons until March 31, 2024. After that, coupons will no longer be sold.


Q.Is there an initial consultation fee for cupping alone?

Yes, you will be charged an initial visit fee the first time you are seen at the acupuncture and Chinese medicine department, regardless of the type of treatment. That includes if you come for cupping only or for facial acupuncture, for example.


If you have already been treated in our physiotherapy department before coming for acupuncture, moxibustion and Chinese medicine, you will not be charged an initial visit fee.


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Q. Will my insurance cover acupuncture treatment?

We cannot determine whether your insurance company will cover acupuncture treatment. Please ask your insurance company before coming to J-CLINIC. In our experience, many insurance companies do not cover acupuncture.


If your insurance does cover acupuncture, please carefully check what documents you need for your claim. For example, some insurance companies require a medicate certificate from a medical doctor (MD). However, if you are treated at our acupuncture and Chinese medicine department, we can only issue a certificate from a doctor of traditional Chinese medicine (TCM doctor).


Please see below for more information and contact us if you have further questions.


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Q. Can I receive treatment while I am menstruating?

You can receive acupuncture treatment during your menstrual period. Acupuncture can relieve symptoms of PMS and menstrual pain.

Cupping: It is best to avoid cupping during the first 3 days of your period. It is okay after the 4th day.

Herbal saunas should be avoided if your body is hot or you feel flushed.


Q. Can you treat tinnitus?

Yes, we can treat tinnitus. Many of our patients come for acupuncture when their tinnitus medicines don’t work or when hospital exams don’t find anything wrong.

Often, the tinnitus is caused by a deterioration of blood flow around the ear from excessive stress or stiff shoulders, and from aging.

Acupuncture is used to relax the muscles around the ears and the connected muscles in the neck and shoulders. Acupuncture on the limbs, abdomen, and back will further improve blood flow in the body.

When you make an appointment, please let us know how long you have had tinnitus. If it’s been more than 3 months since the tinnitus began, it may be more difficult to cure or take longer to heal.


Q. Is cupping dry cupping? What effect does cupping have?

Yes, it is dry cupping. No blood is drained. Alcohol is placed in a bottle, lit on fire, and quickly adsorbed onto the surface of the body. The adsorption creates a vacuum, which brings stagnant blood to the surface of your body and improves blood circulation.


Cupping promotes blood circulation, expels waste products, and relieves you from stiff shoulders and back pain caused by poor blood circulation. Many of our clients also say they like cupping because it feels good.

You can watch a video of the treatment.


Q. Do you provide fertility treatment?

Yes, we offer fertility treatment through acupuncture and moxibustion therapy, based on traditional Chinese medicine. We help you improve your physical condition so your body can become “ready for pregnancy.”


We also offer acupuncture and moxibustion treatment aimed at improving the pregnancy rate for those who are undergoing artificial insemination, in vitro fertilization, and ICSI treatment at fertility hospitals and clinics.


* If you have fertility issues, we recommend that you see a fertility specialist. The specialist can teach you how to make a basal body temperature chart and test your cervical mucus. They can also administer tests like general semen analysis and postcoital test (Sims-Huhner test) and do a hysterosalpingogram and transvaginal ultrasound to see if there are any causes of infertility from a Western medical perspective. (These tests are not available at J-CLINIC.)


Q. My body feels good with the herbal medicine I was prescribed last time. Can you prescribe the same one?

Even if you feel better on your current Chinese herbal medicine or feel that it is right for your body, we still ask that you undergo a medical interview before we prescribe more medicine. There may be changes in your body that you’re not aware of. Even the seasons can affect your physical condition.


The doctor of traditional Chinese medicine will check for changes in your physical condition by examining your pulse and tongue and fine-tune the formula.



The herbal medicine we prescribe is in powder form, made from the extract of crude drugs. We can prescribe enough for one to two weeks at a time, according to your symptoms.


Q. I want to treat my frozen shoulder with acupuncture.

For frozen shoulder, we often propose combining acupuncture with physiotherapy treatment (manual therapy and ultrasound treatment).


Acupuncture stimulates the affected area and improves blood flow, which gives you better range of motion and pain relief. However, the pain may be due to misalignment/distortions in your body, which is better addressed by physical therapy. Therefore, we recommend combining acupuncture with physical therapy treatment.


We’ll first ask in detail about your pain and examine your movement, range of motion, and the depth of your pain. Based on that, we’ll propose a treatment plan aimed at the root cause of your pain.


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Q. Do I have to tip my therapist?

We are a clinic and do not accept tips. We appreciate the gesture but any tips will be declined.


Q. Do you have parking?

Yes, we have parking. Please get your parking ticketed stamped at our reception desk. 


Parking hours for each J-CLINIC branch are as follows:





Q. Can I bring my child with me?

Yes, you are welcome to bring your child. All three J-CLINIC branches are equipped with private rooms for children and babies. Please let us know when you make your appointment. (We see patients by appointment only.)